Website User Manual – Guest (logged out)

Hello and welcome!

LogicSMS is a premier provider of SMS and mobile services. We have been operational since 2001 and are known in the industry for combining a high quality service with low prices. 

We support all types of customers, from someone sending a once off birthday message to companies sending hundreds of thousands to millions of bulksms/a2p messages.

LogicSMS is regulated by the Wireless Service Providers Association and subscribe to their code of conduct. Therefore we provide a professional service and have a zero tolerance for SPAM

We are proud to present below, the first in a series of user manuals that will help you get to know LogicSMS.

LogicSMS User Manual (Guest/logged out section)

If you already have registered on the website and have a username and a password, proceed below to the login section.
Click here to skip the login section.

If you are new to LogicSMS click here to learn about the sign up process or click here to learn about the services LogicSMS provides.

Login

To login to your account at the top of the www.logicsms.co.za homepage:

1. Enter your username into the username box
   
2. Enter your password into the password box
3. Click the blue login button 
4. If successful, your account will open with the blue menus on the left hand side as below:

Can’t Login?

If you are experiencing difficulties to login, or if your browser is not compatible with the www.logicsms.co.za homepage login, then at the top centre of the homepage click on the button  and a new page will open as below: 

Please use this page as an alternative secure login to your account :

1. Enter your username into the username box
   
2. Enter your password into the password box
   
3. Click the blue login button
4. If successful, your account will open with the blue menus on the left hand side

If you have any difficulties logging in to your account, please contact our support team by email or phone which you can find by clicking on the contact button at the top right of the www.logicsms.co.za homepage. Click here to goto the contact page.

Forgot Password (and/or Username)

If you have forgotten your password (and/or username), please click on the 
button, at the top right of the www.logicsms.co.za homepage.

The forgot password feature will open as below:

• In the email address box enter your email address that you registered when you signed up with LogicSMS
• Click on the submit button to retreive your username and password,
• Click on the close button to close the forgot password feature.
• An email will be sent to you containing your password and username, please use the login details to login on the www.logicsms.co.za homepage
• If you don’t receive this email, please check your spam/junk folders or mailbox.

If you have any difficulties retrieving your username and password, please contact our support team by email or phone which you can find by clicking on the contact button at the top right of the www.logicsms.co.za homepage. Click here to goto the contact page.

If your email address that was registered at signup has changed and is no longer in use, please notify us by email containing both the email address that you registered at signup together with your present email address, using the contact button top right of the www.logicsms.co.za homepage. Click here to goto the contact page.

Services

To view the different services offered by LogicSMS, move your mouse pointer over the services menu at the top right of the LogicSMS homepage and you will see the following  services:
1. BULK SMS
2. PREMIUM SMS
3. BULK VOICE
4. BULK EMAIL
5. API
6. RESELLER

These short cuts can be used to jump to any of the listed services.

To review the services overview page click on the services main menu at the top right of the www.logicsms.co.za homepage, and a new page will display a summary of the services. Click on the blue headings to view more details of each service.

By clicking on each service button a new window opens :

1. BULK SMS

• Using Bulk SMS you can easily send sms messages to one number or large numbers of sms to groups of cellphone numbers from your own files or from your address book inside your account.
• Also you can upload batches (ftp), also send batches using the campaign manager and track your campaign.
• Long messages above the standard 160 characters are easily managed.
• Replies are supported. All replies can be viewed in real-time online at anytime.
• Replies can be forwarded to your preferred communication method; email, cellphone, server (api).
• Messages can be scheduled for sending in the future for events such as birthdays, appointments, reminders and confirmations.
• LogicSMS offers flexible api integration to your software and/or servers
• Comprehensive reports allow you to review the status of each message sent as well as the date and time sent, the charge and message length, both for send and scheduled reports.
  

2. PREMIUM SMS

A premium sms enables you to create an sms line which will allow customers or target market to send you an sms from their cellphone. Once received you can perform a number of tasks on the message or simply call them back.

​There are 2 options available for premium sms.

a). Dedicated ​and Standard Rate Shortcode (a 5 digit number), click  on the right of the page.

• The client pays for their sms according which band ​or price you have selected and they pay through their cellphone provider.
• You receive the sms notifications in your inbox (inside your account with LogicSMS) or to your email, or to a URL address, and automatically send back a response message which you can customize.
• You receive a revenue share
• Dedicated short codes are rented on a monthly basis. Review the downloadable order form for more details and contract.

b). Shared ​Premium SMS ​short code (5 digit number), click  on the left of the page.

• Keyword based
• It is more economical for you as you pay to rent the keyword for 1 year, renewable.
• The clients need to select a predefined shortcode and enter a keyword.
• The keyword will be the first word that is sent in the sms.
• The short code is linked to the band price or charge of the premium sms.
• You receive a revenue share.

3. BULK VOICE

• You can record a message and play it out to 1 or thousands of landlines or cellphones simultaneously.
• Campaigns can be setup to allow for pressing of numbers so that the recipient can provide feedback.
• Can be used for notifications, reminders, advertising, communication where literacy is an issue, surveys and customer satisfaction, validation of landline numbers, sms to landlines, and more.
  
  

4. BULK EMAIL

• Send well formatted emails using your existing credits.
• No need to know HTML code.
• Supports Attachments.
  

5. API

API’s are used to integrate logicsms into your systems to allow seamless communication between you and your customers/target market.

API’s are usually well understood by software/web developers on a technical level. If you have any questions, please contact support via the contact page or click here to goto the contact page now.

API’s support the following:
HTTP, FTP, Premium sms, scheduled sms, voice, and MS-SQL server Integration.

Read more by selecting a menu option from the left hand side of the page.

6. RESELLER

• Why reinvent the wheel, LogicSMS can be branded into your own website.
• There are no setup or monthly fees for the reseller programme. However in order to ensure that you are a serious bulk sms reseller, we will require a minimum purchase of credits to activate the reseller program on your account.
• LogicSMS offers a template driven branded solution. If you require a more complicated solution, a design consultation will be required.

Pricing

LogicSMS pricing is structured using a tiered system. The more credits you purchase the more you get rewarded. i.e. the cheaper the unit cost becomes.

In order to make use of the paid services on the logicsms website, you will need to purchase LogicSMS Credits. The credits can be used to send bulk sms, send bulk voice, purchase a premium sms keyword etc.

To view the prices for credits, please click on the PRICING menu at the top of the www.logicsms.co.za homepage or click here to view the pricing now.

Worldwide Coverage

To view which countries you can send sms messages to and the number of credits required per sms, then click on the  button at the top right of the homepage and a new window opens displaying the details:

• On the left next to SELECT COVERAGE TYPE click on the down arrow of the button 
• Select either SMS or VOICE
• Click on a country underneath SELECT COVERAGE TYPE
• View the phone providers prefix code, name, and number of credits charged per sms or voice call (robocall)

Sign Up

To open a free, no obligation account with LogicSMS go to our homepage www.logicsms.co.za which allows you to signup and create a username and a password to login to your personalized online portal

Click on the SIGN UP button to open the Sign Up page, please complete this 1 page form in order to sign up successfully. This process will only take a minute or two of your time.

The form consists of:

First name
Enter your first name

• Letters only
• No spaces
• No special characters (e.g. .or , or “)
• More than 2 letters required

Surname
Enter your surname

• Letters only
• No spaces
• No special characters (e.g. .or , or “)
• More than 2 letters required

 Company
Enter your company name

• This field is optional
• Letters and numbers only
• Spaces are acceptable
• No special characters (e.g. . or , or “)
• More than 4 letters are required

Your username is made up of your FirstName@Surname or if you have a company name then FirstName@CompanyName
However, if a name is already in use then alternative options will be provided for your selection.

 Email Address
Enter your email address

• Letters and numbers are acceptable
• Only certain special characters are allowed (e.g. @, _, .)
• No spaces are allowed

If the email address is not valid you will see the message Type a valid e-mail please, to the right of the email address box, then you will need to correct it

Confirm email address
Enter your email address again to confirm that the email address is correct as a mistake would prevent you from receiving emails

• Letters and numbers are acceptable
• Only certain special characters allowed (e.g. @, _, .)
• No spaces

If the email address is not valid you will see the message Type a valid e-mail please, to the right of the email address box, then you will need to correct it

Mobile Number
Enter your mobile number

• Used to communicate with you
• Numbers only
• Length 10 – 12 numbers
• No spaces
• If your mobile number is 9 digits then start with a 0 on the left to make 10 digits
• If you entered a country code to the left of your number, for example 27 don’t use brackets (parentheses)
• Don’t use the symbol + at the beginning of the number

Tel/Landline Number
Enter your tel/landline number

• Used to communicate with you
• Numbers only
• Length 10 – 12 numbers
• No spaces
• If your tel/landline number is 9 digits then start with a 0 on the left to make 10 digits
• If you entered a country code to the left of your number, for example 27 don’t use brackets (parentheses)
• Don’t use the symbol + at the beginning of your number

Password
enter your own password

• Letters and numbers as a combination are required
• No spaces
• No special characters (e.g. . or , or “)
• Length must be between 4 to 10 letters and numbers

Referral Number
Enter a referral number if you were introduced to LogicSMS by another user

• This field is optional
• This is a special number that will link your account to that of the user who referred you to LogicSMS.

Select Services
Choose the services that you would like to have available on your account. This will influence the menus that are displayed on your account after you login. Can be changed later, if required.

• Click on the white box of each service you require, a check mark  will appear
• The following services are available:

1. SMS (send and/or receive)
2. Premium SMS (receive premium rated sms)
3. Voice (send voices messages)

Details of these services can be found by clicking on the SERVICES button at the top right of the www.logicsms.co.za homepage.

next select which service you require by ensuring the selected services are ticked/checked in the services list provided as above.

Please review the terms and conditions before you proceed,Click on the button  terms and conditions (which is at the bottom of this page). Once ready click on the Sign up (goto confirmation) Button.

Sign up (goto confirmation) Button

Click on the Sign up (goto confirmation) button to go to the Signup Confirmation page.

If you see the message Validation errors have occurred, please check form above then look through the page, correct any errors (you will see any error marked in red), and click on the blue Sign up (goto confirmation) button again, and the Sign up Confirmation page will open as below:

Signup Confirmation Page

1. Please review your details on this page to make sure they are correct.
2. Confirm your username by clicking on the white circle to the left of the username list provided. Make sure the empty white circle is filled with black in order to select a preferred username. One username must be selected.

We require a username confirmation for the following reasons:

• different options are presented if a similar username to your choice is already in use
• three choices of available username options are listed
• select your choice/preferred username.

3. Click the back button if you would like to change any information. You will be returned to the Signup page already filled in with your details that was entered on the first attempt.

4. Click the continue button when you are satisfied that your information is correct and you have selected your desired username from the options shown. You will be directed to the signup complete page as below:

SIGNUP COMPLETE Page

Your account has been registered and a confirmation email has been sent to you that includes your username & password.

You can now login to your account using your username and password on the www.logicsms.co.za homepage.

Keep your login details safe at all times.

If you don’t receive our confirmation email, please check your spam/junk folders, also check that you entered your correct email address at signup.

If you have not received our confirmation email after 20 minutes. Please contact our support team by email or phone which you can find by clicking on the contact menu at the top right of the www.logicsms.co.za homepage.

LogicSMS Windows Application

Previously known as LogicSMS 4 Windows.

LogicSMS Windows App is an offline application that can be downloaded and installed on your pc or multiple pc’s. The following operating systems are supported: Windows 98, Vista, 7, 8.

To download the application:

Click on the   button at the top right of the www.logicsms.co.za homepage. The feature will open as below:

and click on the DOWNLOAD button to download to your pc after finishing your download click the close button to close the feature.

Contact

Stay in touch with LogicSMS Messaging Solutions
Johannesburg, South Africa

Our support team can be contacted by email or phone. Click on the contact button at the top right of the www.logicsms.co.za homepage or Click here to goto the contact page.

After hours (weekends, public holidays and holiday season) support can be contacted via the published email address on the contact page as above. Emails will be answered within a reasonable response time.

Help

To view a list of frequently asked qusetions, the at the bottom of the www.logicsms.co.za homepage click on the button  under Advice and you will see a list of questions, by clicking on any of them in the Help page you will see an answer appears.

Click here to goto the Help Page now.

History

To view the history of Logic SMS, click on the history link at the bottom left of the www.logicsms.co.za home page as below:

A new page will open:

WASPA Code of Conduct

LogicSMS is regulated by the Wireless Application Service Provider’s Association, WASPA, and subscribe to their Code of Conduct. Accordingly we provide a professional service with zero tolerance for SPAM.

For both senders of SMS and receivers of Premium SMS it is very important to know WASPA’s Code of Conduct in order to prevent any bad practices.

To find the WASPA Code of Conduct either click on the WASPA logo or the link at the bottom left of LogicSMS homepage, or under the heading advice (at the bottom of the page) click on the  button and the WASPA homepage will open:

Click on the blue  button half way down this page to the left and WASPA’s Code of Conduct page will open:

Please read through the information carefully to understand WASPA’s rules regarding both the sending of SMS and receiving of PremiumSMS

Privacy Policy

Our Privacy Policy can be found at the very bottom of the www.logicsms.co.za homepage by clicking on the button  and a new page opens:

Terms and Conditions

Please note that by using LogicSMS services, you the user agree to observe and be legally bound by all Terms and Conditions of use, including any other policies as appear elsewhere on the www.logicsms.co.za homepage. You also agree to observe and abide by all applicable laws and regulations.

You can find the Terms and Conditions button by scrolling down to the bottom of the www.logicsms.co.za homepage and underneath the heading advice click on the terms and conditions button and a new page will open.

Please read the Terms and Conditions carefully to familiarize yourself with the details.

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